Terms and Conditions

You must be at least eighteen (18) years old and have the legal capacity to enter into a binding agreement to use the Platform. If you are registering on behalf of a Customer, you represent and warrant that you have the authority to bind that Customer to these Terms.

The Customer is responsible for all activity occurring under its Workspace(s), including the actions of all Users within that Workspace. Individual Users must comply with these Terms, but the Customer bears ultimate responsibility for billing, compliance, and content within its Workspace(s).

You are responsible for maintaining the confidentiality of your login credentials. You must notify Beyin immediately at support@beyin.me if you suspect unauthorized access. Beyin is not liable for losses arising from unauthorized use of your Account.

You agree to provide accurate, current, and complete information during registration and to update such information as necessary. Beyin reserves the right to suspend or terminate Accounts containing materially inaccurate information.

The Platform offers three Subscription Plans:

• Free Plan: limited features and usage quotas at no charge.
• Startup Plan: expanded features and higher limits for a monthly or annual fee.
• Enterprise Plan: full-featured access with priority support and custom configurations.

Detailed plan features, limits, and pricing are published on the Platform and may be updated from time to time in accordance with Section 5.8.

Paid Subscription Plans are billed in advance on a recurring basis (monthly or annually, as selected). The billing cycle begins on the date the Customer first subscribes and renews on the same calendar day of each subsequent period.

All payments are processed through Stripe, Inc. By subscribing to a paid plan, you agree to Stripe's terms of service. Fees are charged in AED (UAE Dirham) unless otherwise stated. The Customer is responsible for providing valid and current payment information.

Paid Subscription Plans renew automatically at the end of each billing cycle unless cancelled by the Customer before the renewal date. Beyin will charge the payment method on file at the then-current subscription rate.

If a payment fails, Beyin will reattempt the charge up to three (3) times over a seven (7) day period. If all attempts fail, the Customer will be notified and given seven (7) additional days to update payment information. If payment remains unresolved after fourteen (14) days from the original due date, Beyin may suspend the Customer's access to paid features until payment is received.

Upgrades to a higher-tier plan take effect immediately, and the Customer will be charged a prorated amount for the remainder of the current billing cycle. Downgrades to a lower-tier plan take effect at the end of the current billing cycle. Feature access will be adjusted accordingly upon the effective date of the downgrade.

All fees are exclusive of applicable taxes unless explicitly stated otherwise. The Customer is responsible for all applicable taxes, including UAE Value Added Tax (VAT) at the prevailing rate. Beyin will include applicable tax amounts on invoices where required by law.

Beyin may adjust pricing for Subscription Plans at any time. Pricing changes will be communicated with no less than thirty (30) days' notice and will take effect at the start of the next billing cycle following the notice period. Current billing cycle pricing is honored through its completion.

Subscription fees are non-refundable except where required by applicable law. Cancellation of a paid Subscription Plan takes effect at the end of the current billing period, and the Customer retains access to paid features until that date.

The Customer retains all ownership rights in and to its Content. Beyin does not claim ownership of Customer Content.

By uploading or submitting Content, the Customer grants Beyin a limited, non-exclusive, worldwide, royalty-free license to use, store, process, display, and transmit such Content solely as necessary to provide and improve the Services. This license terminates when the Content is deleted from the Platform, subject to reasonable backup retention periods as described in Section 15.

The Customer is solely responsible for the accuracy, quality, integrity, and legality of its Content and for ensuring that the collection and use of any personal data within its Content complies with all applicable laws and regulations. Beyin does not monitor or review Customer Content except as required to provide the Services or as required by law.

The Platform includes AI-powered features such as automated chat responses, intelligent suggestions, and AI-assisted workflows. These features use third-party machine learning model providers and are designed to assist, not replace, human judgment.

AI-generated content, responses, and suggestions may be inaccurate, incomplete, or inappropriate. Beyin does not warrant the accuracy, reliability, completeness, or suitability of any AI output for any particular purpose.

The Customer is solely responsible for reviewing, verifying, and approving all AI-generated content before sending, publishing, or acting upon it. AI output should not be relied upon as a substitute for professional advice, including legal, financial, medical, or regulatory guidance.

Beyin uses Customer data submitted to AI features solely to provide the Services. Beyin does not use Customer data to train, improve, or develop general-purpose AI models. Third-party AI model providers may have their own data processing terms, and Beyin will ensure such providers are bound by appropriate data processing obligations.

Customers should not submit highly sensitive personal data (such as government identification numbers, financial account credentials, or health records) to AI features unless such features are specifically designed and documented to handle such data.

Beyin does not warrant that AI-generated output is original, non-infringing, or suitable for regulatory compliance. The Customer assumes all risk associated with the use of AI-generated content.

The Platform, including its source code, design, architecture, documentation, trademarks, logos, and all related intellectual property, is and remains the exclusive property of Beyin Digital Technology Limited. These Terms do not grant the Customer any rights in Beyin's intellectual property except the limited right to use the Platform in accordance with these Terms.

The Customer retains all intellectual property rights in its Content. Nothing in these Terms transfers ownership of Customer Content to Beyin.

If the Customer provides suggestions, ideas, or feedback regarding the Platform, Beyin may use such feedback without restriction or obligation to the Customer.

Each party agrees to protect the Confidential Information of the other party using at least the same degree of care it uses to protect its own Confidential Information, and in no event less than reasonable care. Neither party shall disclose the other party's Confidential Information to any third party except as necessary to perform its obligations under these Terms, and only to recipients who are bound by confidentiality obligations at least as protective as those in this Section.

Confidential Information does not include information that:

• Is or becomes publicly available through no fault of the receiving party.
• Was already known to the receiving party without restriction prior to disclosure.
• Is independently developed by the receiving party without use of or reference to the disclosing party's Confidential Information.
• Is rightfully received from a third party without restriction on disclosure.
• Is required to be disclosed by law, regulation, or court order, provided that the receiving party gives the disclosing party prompt written notice and reasonable assistance to contest or limit such disclosure.

The obligations of confidentiality under this Section shall survive the termination or expiration of these Terms for a period of three (3) years, or for as long as the information remains confidential, whichever is longer.

For the purposes of data protection, the Customer acts as the data controller with respect to personal data contained in its Content. Beyin acts as the data processor, processing such data on the Customer's behalf and in accordance with the Customer's instructions as embodied in these Terms and the Platform's functionality. Beyin acts as an independent data controller for Account registration data, billing information, and usage analytics.

Beyin may engage subprocessors (including Supabase, Stripe, Mailgun, Meta, and third-party AI model providers) to assist in providing the Services. Beyin ensures that subprocessors are bound by data processing obligations consistent with these Terms. A list of current subprocessors is available upon request.

Beyin implements reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, or destruction. These measures include encryption in transit and at rest, access controls, regular security assessments, and incident response procedures.

In the event of a confirmed personal data breach affecting Customer data, Beyin will notify the Customer without undue delay and in any event within seventy-two (72) hours of becoming aware of the breach. The notification will include the nature of the breach, the categories and approximate number of data subjects affected, and the measures taken or proposed to address the breach.

Beyin processes data in compliance with applicable data protection laws, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and its implementing regulations. The Customer is responsible for ensuring that its collection and processing of personal data through the Platform complies with all applicable laws.

Customer data may be stored and processed in data centers located outside the UAE. Beyin ensures that any cross-border transfer of personal data is conducted in compliance with applicable data protection laws, including implementing appropriate safeguards such as standard contractual clauses or equivalent mechanisms.

Business customers may request a separate Data Processing Agreement (DPA) from Beyin. Where a DPA is executed, its terms shall prevail over the data processing provisions of these Terms to the extent of any conflict.

Customer Content is stored and accessible throughout the duration of an active Subscription.

Upon termination or expiration of a Subscription, the Customer may request export of its Content for a period of thirty (30) days. Beyin will provide the data in a commonly used, machine-readable format. After this thirty (30) day period, Beyin may permanently delete all Customer Content from its production systems.

Copies of Customer Content may persist in backup systems and disaster recovery infrastructure for a reasonable period beyond the export window, solely for system integrity and recovery purposes. Such backup data will not be actively accessed or used.

After applicable retention periods expire, Beyin will delete or anonymize remaining Customer data, except where longer retention is required by applicable law (including tax, accounting, fraud prevention, or legal compliance obligations).

The license granted under Section 6.2 terminates when Customer Content is deleted from the Platform, subject to the backup retention provisions above.

Beyin may suspend the Customer's access to the Platform immediately and without prior notice where necessary to:

• Prevent or mitigate a security threat, unauthorized access, or potential harm to the Platform, its infrastructure, or other users.
• Respond to illegal activity or a credible allegation of illegal activity.
• Address a material violation of these Terms, including the Acceptable Use Policy.
• Enforce payment obligations following the failed payment process described in Section 5.5.
• Comply with a court order, regulatory directive, or legal requirement.

Beyin will provide notice of the suspension as soon as reasonably practicable and will restore access promptly once the cause for suspension has been resolved.

The Customer may terminate its Subscription at any time through the Platform's account settings. Termination takes effect at the end of the current billing period, and the Customer retains access to paid features until that date.

Beyin may terminate these Terms for material breach if the breach is not cured within fifteen (15) days after written notice to the Customer. No cure period applies where the breach is incapable of cure or involves fraud, abuse, illegal activity, or repeated violations of the Acceptable Use Policy.

For paid Subscription Plans, Beyin may terminate without cause only at the end of the current paid billing period, with no less than thirty (30) days' prior written notice. For Free Plans, Beyin may terminate without cause with no less than thirty (30) days' prior written notice.

Upon termination: (a) the Customer's right to access the Platform ceases; (b) the Customer may export its data within thirty (30) days as described in Section 15.2; (c) any outstanding fees become immediately due and payable; and (d) Sections that by their nature should survive termination (including Confidentiality, Limitation of Liability, Indemnification, and Governing Law) shall survive.

Beyin may suspend or terminate Free Plan Accounts that have been inactive for twelve (12) consecutive months. Beyin will provide at least thirty (30) days' notice before terminating an inactive Account. Paid Subscription Accounts are exempt from inactivity-based termination.

To the maximum extent permitted by applicable law, in no event shall Beyin, its directors, officers, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with the use of or inability to use the Platform, regardless of the cause of action or the theory of liability.

Beyin's total aggregate liability arising out of or relating to these Terms shall not exceed the greater of (a) the total fees paid by the Customer to Beyin in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred United States dollars (USD 100).

The limitations in this Section do not apply to: (a) either party's breach of its confidentiality obligations under Section 13; (b) either party's indemnification obligations under Section 20; (c) the Customer's payment obligations; or (d) liability arising from willful misconduct or gross negligence that cannot be limited under applicable law.

The limitations and exclusions in this Section apply even if any remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, Beyin's liability is limited to the fullest extent permitted by law.

Beyin may modify these Terms from time to time. Material changes will be communicated with no less than thirty (30) days' prior notice via email to the Account's registered address and/or through a prominent notice within the Platform. The notice will describe the nature of the changes and the effective date.

Non-material changes (such as corrections, clarifications, or formatting updates) may take effect immediately upon posting.

Continued use of the Platform after the effective date of a material change constitutes acceptance of the revised Terms. If the Customer does not agree with a material change, the Customer may discontinue use of the Platform before the effective date. For paid subscriptions, pricing changes take effect at the start of the next billing cycle following the notice period.

These Terms, together with the Privacy Policy and any applicable Order Forms, DPAs, or Subscription Plan terms, constitute the entire agreement between the Customer and Beyin regarding the Platform and supersede all prior agreements, representations, and understandings.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

The Customer may not assign or transfer these Terms or any rights hereunder without Beyin's prior written consent. Beyin may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

By using the Platform, the Customer consents to receiving communications from Beyin electronically, including emails, in-app notifications, and platform announcements. Such communications satisfy any legal requirement that communications be in writing.

All notices under these Terms shall be sent to the email address associated with the Customer's Account or, for notices to Beyin, to support@beyin.me. Notices are deemed received upon confirmed delivery.